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List of the catalog of this article:

• 1, ... It seriously affects business development. Is there a suitable work order system that can help solve this problem? _Baidu...
• 2, What important functions should the work order system have?
• 3 、 What is the process of the work order management system?

... It seriously affects business development. Is there a suitable work order system that can help solve this problem? _Baidu...

1. Jin Wanwei Company's intelligent work order system can be accepted by multiple departments using a set of customer service systems. Problems that need to be transferred to R&D, sales and branches can be transferred to other internal business systems through open API docking∞ until the problem is finally solved. , forming a closed-loop workflow, big brands are trustworthy.

2. There are online and offline business departments that need to achieve omni-channel access and multi-system docking. When choosing a work order system, this type of enterprise thinks more about how to unify the management of online and offline data. Therefore, in addition to meeting the functional requirements, the work order system should also pay attention to the consideration of data security and reliability.

3. The work order system is used to record, process and track the completion of a job. Provide a systematic and standardized workflow. It is used for work collaboration between and within enterprises, with the characteristics of batch, timeliness and performance. It is commonly used in customer service management, such as the customer service of the banking system and the customer service of the game industry.

4. Active creation is the basic ability, and the ability of automatic creation can help customer service reduce the creation of work orders. For example, after customers complain and feedback in emails and online customer service, the system automatically creates them as work orders to improve the efficiency of problem handling and customer satisfaction.

What important functions should the work order system have?

The smart property work order system usually has the following functions: work order management: create, allocate, track and close work orders in order to efficiently handle maintenance, repair and service requests. Real-time notifications: Send real-time notifications and reminders to relevant personnel in order to respond to work orders and tasks in a timely manner.

Personally, I think it is very important for a reliable customer service ticket system to have the following two functions: omni-channel access, that is, all-media customer service channels are unified to the system, and customer service unified window response and acceptance.

Generally speaking, the help of the property maintenance work order system in property maintenance management is mainly reflected in improving work efficiency, reducing costs, and enhancing service quality.

The main functions of the repair order system are: maintenance dispatch: the system can receive repair information,Automatically or manually distribute work orders to maintenance personnel according to the preset dispatch rules, supporting different dispatch methods such as automatic dispatch, maintenance worker grabbing orders, administrator dispatch, etc., which effectively avoids the backlog of work orders and improves work efficiency.

Functional characteristics of the work order system Work order allocation Work order allocation refers to the assignment of the submitted work order to the corresponding solution department or relevant sales personnel.

What is the process of the work order management system?

1. The process of using the work order system can be summarized as follows: Create a work order: Usually, work orders can be quickly created through multiple channels, such as scanning codes, applets, official accounts, etc. During the creation process, users need to select the corresponding maintenance equipment and fill in relevant information, such as fault information, location, etc.

2. The first step: A customer support staff member receives a call or a request to submit a transaction (which may be submitted on the web page or an email), which is about a specific issue. Some work order systems provide automatic response and reminders.

3. Work order management is a system that records, processes and tracks the completion of work. The following is a brief introduction to the business process of work order management. Step 1: Customer support staff can receive a call or a request for transaction submission, which can be submitted on the web or sent by email. The work order system may provide automatic response and reminder functions.

4. The work order will be marked as resolved in the system and used as the archive of the customer's user transaction for subsequent tracking and consultation. From the above simple process, you canIt can be seen that an excellent work order system needs to have a perfect business process system and a custom engine to facilitate end users and managers to carry out efficient daily operations.