Trade data solutions for retail

List of the contents of this article:

• 1,Trade data solutions for retail< A href='#How to set up a call center' title='How to set up a call center'>How to set up a call center
• 2. Why should enterprises establish an independent call center system?
• 3, If you want to build a telephone call center system, which manufacturer is trustworthy?
• 4, How much does it cost to build a small call center system_How much is a set of call center system
• 5, A better call center system?

How to set up a call center

For example, 95566 of the Bank of China and 95588 of Industrial and Commercial Bank of China are typical call centers.If you have any other questions, you can ask them later.

The call center system is an important channel for communicating with customers and establishing direct contact, which has now been promoted in many fields. An effective call center can significantly improve the customer service efficiency of the enterprise and reduce the operating costs of the enterprise through good service.

Building a team organization. In the process of establishing a call center, it is necessary to integrate relevant personnel and business processes, so as to increase the experience of customer service, reduce personnel costs, and achieve the purpose of building a call center.

A small number of seats can be sold first. After that, as the number of calls decreases, the electricity and the number of seats can be reduced at any time. In terms of the industry, the public cloud call center station equipment can be flexibly adopted, and the number of sales seats can be controlled according to needs. You can consider Shengxing here (sxznai.Com) A ready-made cloud call center system.

Why should enterprises establish an independent call center system?

The establishment of the customer service system of the small and medium-sized enterprise call center not only provides consultation, guidance and other services for the transaction process of customers, but alsoAnd improve the return rate of customers, promote the increase in the turnover of the whole enterprise, and also improve the work efficiency of the customer service personnel of the enterprise, optimize the internal resources of the enterprise, and reduce management costs and manpower costs.

The corporate image is high. In addition, there are professional telephone guides who can help people in need accurately connect to departments that can solve problems, facilitate the efficient solution of problems and win the praise of customers.

For enterprises, with a call center system, they can truly understand the needs of customers, improve customer value, make service quality the core competitiveness of enterprises, and transform the call center into a profit center.

Call center has the potential to contribute value at three levels: improving operational efficiency, improving customer satisfaction, and contributing value to business units (strategic value).Especially at the third level, close cooperation with other business units of the enterprise is the place where the call center fully taps its own potential and contributes great value to the enterprise.

The construction of call centers helps to improve the work efficiency of enterprises. In the call center, the customer's basic information and historical communication system will be saved. When the customer calls in, the computer system will automatically prompt the customer's information to the service personnel, so that the service personnel can serve customers more effectively.

If you want to build a telephone call center system, which manufacturer is trustworthy?

Ruipintong Ruipintong is a powerful telemarketing outbound system, which can help enterprises improve sales efficiency and customer satisfaction.The system supports a variety of call methods, including manual call, automatic call and predictive call.

Our company is also on the call center system of Huatian Power. At that time, we also compared many companies. The characteristic of Huatian Power is that in addition to the easy-to-use software, the service is indeed relatively in place, and the price is also advantageous.

There are many call center system manufacturers on the market. It is recommended that you compare and take a look. At present, Ronglian's intelligent call center has good feedback in the market. Beijing Ronglian Yitong Information Technology Co., Ltd. provides comprehensive communication services for enterprise customers in a cloud and intelligent way.

Hubei Intexun Software Technology Co., Ltd. is a company that has independently developed systems for more than ten years. How to build a stable Internet telephony system, Internet telephony systemIt needs to be technological precipitation and improvement. In the early stage of system development, it is developed for call center business. The call center has very high requirements for concurrency, and may call thousands or tens of thousands of numbers at the same time.

Shanghai Yiwo Software Technology Co., Ltd. was established in 2003. It provides a professional call center system. It has 8 years of experience in call center construction and many successful cases of well-known enterprises. It is a professional company engaged in overall solutions for call center construction.

The call center system of Huatian Power Company in Shenzhen is really good. Our company is using it, and the after-sales service is also very good. If you have any questions, their technicians will come to our door for service, and it seems that the service fee is waived.

How much does it cost to build a small call center system_How much does a set of call center systems cost

The price of the hardware part generally ranges from 500~1000 yuan/seat, and the price of the software part is very flexible, depending on the specific functional needs. According to past experience, the quotation of 30 seats should be between 50,000 and 100,000 yuan. Considering the large number of suppliers and fierce competition of this type of system, someone should be able to do it within 50,000 yuan.

The call center needs to determine the cost of each seat according to the scale. Generally speaking, the price of the physical self-built call center is between 5,000 and 6,000; the cost of each seat in the virtual call center is 200-300/month. The following is analyzed according to the specific scale.

The small call center system consists of software and hardwareComposition, the cost of building a system depends on the number of telephone external lines and seats. The more external lines supported by the system, the larger the number of seats, the higher the cost. The call center system is an important channel for communicating with customers and establishing direct contacts, and has now been promoted in many fields.

If you play a lot, you can do about eight minutes. Of course, in theory, there is a lower one, but the number of minutes required is higher. Ordinary enterprises don't need that much. This is the truth.

At present, in the market, the enterprise version of CRM customer management system provided by large manufacturers such as Salesforce, Oracle, SAP, etc. usually costs more than $100,000.

A better call center system?

Call center outbound call system recommendations include Heli Yijie, etc. The stock code of Beijing Heli Yijie Technology Co., Ltd. is 833629, founded in 2002. It focuses on the integrated customer contact solution of operation, marketing and service, and is committed to building a large connection between enterprises and customers.

There are many call center system manufacturers on the market. It is recommended that you compare and take a look. At present, Ronglian's intelligent call center has good feedback in the market. Beijing Ronglian Yitong Information Technology Co., Ltd. provides comprehensive communication services for enterprise customers in a cloud and intelligent way.

According to the comprehensive considerations of each company's search engine ranking, network light rate, number of users, project scale, influence, industry reputation, etc., China's call center system construction top five brand ranking listFreshly released: Xunniao software, self-built, hybrid cloud system, cloud call system, rental form, relatively complete.

There are too many call center systems on the market. Using a better system will bring more and more effective conversion rates to enterprises. The call center system is composed of software and hardware. The number of supported lines and seats can be freely combined, and the capacity can also be expanded in the later stage, mainly according to the specific needs of customers. Suitable for the company's use mode.

I feel that the Banshi cloud system is relatively easy to use, commonly known as PSCC. We have been using this system for many years. Report query, management, employee real-time monitoring, very easy to operate, you can have a try.

The service of Honglian Jiuwu Call Center System is quite good. The platform has online customer service, mobile customer service and intelligent customer service, and is committed to providing customers with stable, fast and safe mobile business services.